Medical Assistant, 40hr - Days
When you join the growing BILH team, you're not just taking a job, youre making a difference in peoples lives.
Job Type:
Regular Scheduled Hours:
40 Work Shift:
Day (United States of America) Contributes to WPAs mission by assisting in the delivery of quality, safe clinical care within the practice setting and assisting with patient and operational flow by also performing clinical duties as needed.
This clinical staff position will have an impact on patient and physician satisfaction by providing empathetic and efficient care and minimizing wait times.
Job Description:
JOB FUNCTIONS:
Consistent with the PROMISE principles and inherent in a healthcare environment, employees must be flexible in meeting patients and the practices needs.
While the list below describes the primary functions of this job, all employees of WPA need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations.
This may result in assuming responsibilities or tasks, which are not on this list.
As part of the practice team, this position, medical assistant:
Provides clinical assistance to providers:
Identifies, greets, transports and/or escorts patients making the patients feel welcomed and comfortable.
Takes vital signs (height, weight, blood pressure, pulse, respiration, temperature) and obtains patient history and medication list.
Observes patient and documents and reports findings to licensed clinician and/or physician.
Assists the nurse, physician, and/or other licensed clinician with the patient visit and care, which may include procedures such as:
o Preparing patient for visit including assistance with clothing and transferring to exam table/chair.
o Setting up trays and preparing equipment, instruments and materials for the nurse and/or physician.
o Acting as a chaperone and/or provides emotional support for the patient.
o Explaining procedures and reviewing patient instructions o Obtains and labels specimens for transport.
o Assisting with wound care o Giving injections o Drawing blood o Performing EKGs o Performing finger stick blood sugar tests o Assisting with other tests and procedures o Assists providers in more advanced clinical procedures, depending on the practice.
o Enters orders, at the physicians direction (provided employee is RMA or a licensed clinician.
) Cleans and prepares the exam room or other patient areas between patients ensuring a clean, sanitized and welcoming environment.
Sterilizes equipment.
Maintains appropriate supplies and linen both in exam/patient areas and ensures adequate stock is maintained.
Orders routine medical supplies.
Monitors expiration dates and rotates inventory.
Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment and to maximize its useful life.
Acts as liaison with patient assisting them in navigating their patient care:
Screens providers phone calls and other messages/phone calls:
o Answers providers phone calls.
Takes clear messages for providers or other office staff.
Handles requests for information, including researching issue.
Ensures that emergent messages are handled per practice protocols.
o Answers common, non-clinical/complex questions and escalates questions as appropriate.
o Provides general information regarding the practice within scope of responsibility.
o Documents and researches patient prescription refill requests and forwards to provider using appropriate office protocols.
o Communicates test results, either written or verbally, as directed by provider.
Provides the physician with messages and other pertinent information, which may require research and/or pulling records.
Researches, pulls records and/or forwards to provider as appropriate.
Liaisons with patients and patient family members to assist them in navigating the scheduling of their patient care plan, as developed by the provider:
Registers and web enables patients for portal access and coaches patients and family members on how to utilize the tool to optimize their care.
Provides timely, courteous, informative and confidential insurance assistance for patients and their family members and assists patients in understanding their insurance.
Educates patients about the practices referral policy and preauthorization requirements.
Communicates with patients regarding the need for referral authorizations and coordinates with other practitioner offices when necessary.
Schedules follow up appointments and/or provides information about recommended specialists.
Schedules diagnostic and specialty appointments as directed by the provider or assists patients in navigating to specialists and/or testing appointments.
Completes referrals and pre-authorizations per healthcare payer and practice protocols.
Maintains provider appointment schedules and advises providers of changes throughout the day.
May print patient schedules for upcoming day/days.
Reviews, prepares and updates patient records with the dual purpose of preparing the provider for appointments/procedures and reviewing to ensure patient care plans/protocols are being followed Monitors outstanding or incomplete documentation by maintaining or generating patient lists/registries using the available tools and data and takes necessary steps to ensure completeness of all required documentation.
Utilizes lists and data to implement systematic approaches to patient care follow up such as follow up reminders and information/educational mailings.
Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.
Facilitates referral to other physicians and departments by completing the necessary forms and preauthorization/certification.
Intervenes with administrative support to ensure the patient care plan is followed Follows up with provider and/or patient to ensure appointments/tests were completed as per the patient care plan.
Confirms that lab and other ancillary tests are performed and results are documented in a manner that conforms with clinical reporting guidelines by utilizing the available tools and data.
Conducts follow-up where information is found to be missing or incomplete.
At pre-established intervals as determined by the best practice guidelines, confirms that lab and other ancillary tests are performed and results are documented in a manner that conforms with clinical reporting guidelines by utilizing the available tools and data.
Conducts follow-up where information is found to be missing or incomplete.
Assists with the maintenance of medical records:
o Files/scans miscellaneous loose reports and materials into medical records.
o For practices that use the service, pulls transcription reports when necessary and places properly in record.
Requests stat and other Dictaphone/transcription requests and follows up to ensure timely completion.
Escalates and communicates delays that are not within department norms and/or physician or patient care units request o Based on practice procedure may pull/print and file medical records for scheduled patients and for requests by providers and other practice staff.
o Distributes medical record materials in compliance with HIPAA, legal requirements, state and federal guidelines and practice/WPA policies and procedures which may include electronically via fax, interoffice delivery, mail, and priority mailing Provides back up or periodic administrative assistance to the practice as needed, including but not limited to:
o Answers providers phone calls and routes to appropriate person.
Takes clear Messages, handles requests for information, including researching issue.
o Providing front desk coverage Greets patients and others timely and in a manner that is respectful and empathetic.
Registers patients, verifies health insurance coverage and demographic information.
Collects co-payments, issues receipts, and obtains signatures for necessary forms.
Schedules patient appointments and collects pre-registration information at the time of scheduling.
Reviews and verifies eligibility of insurance.
Obtains referrals for specialty care.
Provides check out desk coverage.
Schedules follow up appointments and/or provides information about recommended specialists.
Schedules diagnostic and specialty appointments as directed by the provider or assists patients in navigating to specialists and/or testing appointments.
Completes referrals and preauthorizations per healthcare payer and practice protocols.
Functions as an effective team member, striving for optimum practice operations:
o Maximizes patient throughput to minimize wait time and improve patient satisfaction.
Monitors waiting rooms and advises patients of delays or escalates concerns.
o Appropriately follows the chain of command and adheres to practice policies and procedures.
o Communicates effectively with the team utilizing established handoff procedures.
Gives and accepts respectful feedback to enhance teamwork.
Minimizes preventable harm events and consistently executes the infection control protocols.
Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks.
Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety.
Functions effectively in patient crisis situations and utilizes emergency resources.
Assists in preparation of patient for transport to alternative level of care.
Qualifications:
Education/
Experience:
Required:
High school diploma or equivalent required Graduate of an accredited Medical Assistant program OR Graduate of an LPN or RN program and license within 6 months of employment Preferred:
Graduate of an accredited program and 1 year of experience as a Medical Assistant EMR experience Other Skills/Knowledge:
Required:
Basic computer skills and good typing skills with accuracy and attention to detail For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the team.
LICENSES, REGISTRATIONS, CERTIFICATIONS:
Required:
N/A Preferred:
National Registration of Medical Assistant Certification upon hire (AAMA, CCMA, RMA, NCMA) LIFE SUPPORT CERTIFICATION REQUIRED:
Basic Life Support POPULATION
Specific Requirements:
Depends on practices clinical specialty.
OTHER JOB REQUIREMENTS:
Professional Commitment Requirements:
Keep abreast of developments in the field and/or licensure through continuing education, participation in professional organizations or a combination of both.
On-call Requirement:
N/A Schedule Requirements:
Schedule may vary based on practice and/or physicians needs.
Travel Requirements:
Float Pool Department:
Remain available and accept assignments at any WPA practices as needed.
REPORTING RELATIONSHIPS:
Reporting structure depends on the size and organizational structure of the practice Does not supervise others.
PHYSICAL AND MENTAL REQUIREMENTS / CONDITIONS The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the PROMISE behaviors.
It is anticipated that the employee will have contact with blood or other potentially infectious materials while performing their job duties.
FLSA Status:
Non-Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
Learn more about this requirement.
More than 35,000 people working together.
Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled Recommended Skills Administration Attention To Detail Blood Pressure Clinical Works Communication English Estimated Salary: $20 to $28 per hour based on qualifications.
Job Type:
Regular Scheduled Hours:
40 Work Shift:
Day (United States of America) Contributes to WPAs mission by assisting in the delivery of quality, safe clinical care within the practice setting and assisting with patient and operational flow by also performing clinical duties as needed.
This clinical staff position will have an impact on patient and physician satisfaction by providing empathetic and efficient care and minimizing wait times.
Job Description:
JOB FUNCTIONS:
Consistent with the PROMISE principles and inherent in a healthcare environment, employees must be flexible in meeting patients and the practices needs.
While the list below describes the primary functions of this job, all employees of WPA need to recognize that an essential element of their job is the ability to respond to unanticipated and/or changing situations.
This may result in assuming responsibilities or tasks, which are not on this list.
As part of the practice team, this position, medical assistant:
Provides clinical assistance to providers:
Identifies, greets, transports and/or escorts patients making the patients feel welcomed and comfortable.
Takes vital signs (height, weight, blood pressure, pulse, respiration, temperature) and obtains patient history and medication list.
Observes patient and documents and reports findings to licensed clinician and/or physician.
Assists the nurse, physician, and/or other licensed clinician with the patient visit and care, which may include procedures such as:
o Preparing patient for visit including assistance with clothing and transferring to exam table/chair.
o Setting up trays and preparing equipment, instruments and materials for the nurse and/or physician.
o Acting as a chaperone and/or provides emotional support for the patient.
o Explaining procedures and reviewing patient instructions o Obtains and labels specimens for transport.
o Assisting with wound care o Giving injections o Drawing blood o Performing EKGs o Performing finger stick blood sugar tests o Assisting with other tests and procedures o Assists providers in more advanced clinical procedures, depending on the practice.
o Enters orders, at the physicians direction (provided employee is RMA or a licensed clinician.
) Cleans and prepares the exam room or other patient areas between patients ensuring a clean, sanitized and welcoming environment.
Sterilizes equipment.
Maintains appropriate supplies and linen both in exam/patient areas and ensures adequate stock is maintained.
Orders routine medical supplies.
Monitors expiration dates and rotates inventory.
Prepares, cleans and maintains equipment, addressing issues in a timely manner to ensure availability of equipment and to maximize its useful life.
Acts as liaison with patient assisting them in navigating their patient care:
Screens providers phone calls and other messages/phone calls:
o Answers providers phone calls.
Takes clear messages for providers or other office staff.
Handles requests for information, including researching issue.
Ensures that emergent messages are handled per practice protocols.
o Answers common, non-clinical/complex questions and escalates questions as appropriate.
o Provides general information regarding the practice within scope of responsibility.
o Documents and researches patient prescription refill requests and forwards to provider using appropriate office protocols.
o Communicates test results, either written or verbally, as directed by provider.
Provides the physician with messages and other pertinent information, which may require research and/or pulling records.
Researches, pulls records and/or forwards to provider as appropriate.
Liaisons with patients and patient family members to assist them in navigating the scheduling of their patient care plan, as developed by the provider:
Registers and web enables patients for portal access and coaches patients and family members on how to utilize the tool to optimize their care.
Provides timely, courteous, informative and confidential insurance assistance for patients and their family members and assists patients in understanding their insurance.
Educates patients about the practices referral policy and preauthorization requirements.
Communicates with patients regarding the need for referral authorizations and coordinates with other practitioner offices when necessary.
Schedules follow up appointments and/or provides information about recommended specialists.
Schedules diagnostic and specialty appointments as directed by the provider or assists patients in navigating to specialists and/or testing appointments.
Completes referrals and pre-authorizations per healthcare payer and practice protocols.
Maintains provider appointment schedules and advises providers of changes throughout the day.
May print patient schedules for upcoming day/days.
Reviews, prepares and updates patient records with the dual purpose of preparing the provider for appointments/procedures and reviewing to ensure patient care plans/protocols are being followed Monitors outstanding or incomplete documentation by maintaining or generating patient lists/registries using the available tools and data and takes necessary steps to ensure completeness of all required documentation.
Utilizes lists and data to implement systematic approaches to patient care follow up such as follow up reminders and information/educational mailings.
Reviews patient records against quality measures and best practice indicators and advises providers of potential documentation and care gaps.
Facilitates referral to other physicians and departments by completing the necessary forms and preauthorization/certification.
Intervenes with administrative support to ensure the patient care plan is followed Follows up with provider and/or patient to ensure appointments/tests were completed as per the patient care plan.
Confirms that lab and other ancillary tests are performed and results are documented in a manner that conforms with clinical reporting guidelines by utilizing the available tools and data.
Conducts follow-up where information is found to be missing or incomplete.
At pre-established intervals as determined by the best practice guidelines, confirms that lab and other ancillary tests are performed and results are documented in a manner that conforms with clinical reporting guidelines by utilizing the available tools and data.
Conducts follow-up where information is found to be missing or incomplete.
Assists with the maintenance of medical records:
o Files/scans miscellaneous loose reports and materials into medical records.
o For practices that use the service, pulls transcription reports when necessary and places properly in record.
Requests stat and other Dictaphone/transcription requests and follows up to ensure timely completion.
Escalates and communicates delays that are not within department norms and/or physician or patient care units request o Based on practice procedure may pull/print and file medical records for scheduled patients and for requests by providers and other practice staff.
o Distributes medical record materials in compliance with HIPAA, legal requirements, state and federal guidelines and practice/WPA policies and procedures which may include electronically via fax, interoffice delivery, mail, and priority mailing Provides back up or periodic administrative assistance to the practice as needed, including but not limited to:
o Answers providers phone calls and routes to appropriate person.
Takes clear Messages, handles requests for information, including researching issue.
o Providing front desk coverage Greets patients and others timely and in a manner that is respectful and empathetic.
Registers patients, verifies health insurance coverage and demographic information.
Collects co-payments, issues receipts, and obtains signatures for necessary forms.
Schedules patient appointments and collects pre-registration information at the time of scheduling.
Reviews and verifies eligibility of insurance.
Obtains referrals for specialty care.
Provides check out desk coverage.
Schedules follow up appointments and/or provides information about recommended specialists.
Schedules diagnostic and specialty appointments as directed by the provider or assists patients in navigating to specialists and/or testing appointments.
Completes referrals and preauthorizations per healthcare payer and practice protocols.
Functions as an effective team member, striving for optimum practice operations:
o Maximizes patient throughput to minimize wait time and improve patient satisfaction.
Monitors waiting rooms and advises patients of delays or escalates concerns.
o Appropriately follows the chain of command and adheres to practice policies and procedures.
o Communicates effectively with the team utilizing established handoff procedures.
Gives and accepts respectful feedback to enhance teamwork.
Minimizes preventable harm events and consistently executes the infection control protocols.
Incorporates the Culture of Safety tools in daily practice, adhering to quality and safety guidelines and communicating near-miss or potential risks.
Maintains a clean and safe work environment to enhance patient satisfaction and a culture of safety.
Functions effectively in patient crisis situations and utilizes emergency resources.
Assists in preparation of patient for transport to alternative level of care.
Qualifications:
Education/
Experience:
Required:
High school diploma or equivalent required Graduate of an accredited Medical Assistant program OR Graduate of an LPN or RN program and license within 6 months of employment Preferred:
Graduate of an accredited program and 1 year of experience as a Medical Assistant EMR experience Other Skills/Knowledge:
Required:
Basic computer skills and good typing skills with accuracy and attention to detail For safety and quality reasons, must be able to read, write and communicate effectively in English with patients, visitors and fellow members of the team.
LICENSES, REGISTRATIONS, CERTIFICATIONS:
Required:
N/A Preferred:
National Registration of Medical Assistant Certification upon hire (AAMA, CCMA, RMA, NCMA) LIFE SUPPORT CERTIFICATION REQUIRED:
Basic Life Support POPULATION
Specific Requirements:
Depends on practices clinical specialty.
OTHER JOB REQUIREMENTS:
Professional Commitment Requirements:
Keep abreast of developments in the field and/or licensure through continuing education, participation in professional organizations or a combination of both.
On-call Requirement:
N/A Schedule Requirements:
Schedule may vary based on practice and/or physicians needs.
Travel Requirements:
Float Pool Department:
Remain available and accept assignments at any WPA practices as needed.
REPORTING RELATIONSHIPS:
Reporting structure depends on the size and organizational structure of the practice Does not supervise others.
PHYSICAL AND MENTAL REQUIREMENTS / CONDITIONS The employee needs to have the physical and mental abilities to perform the duties of the position listed above using the PROMISE behaviors.
It is anticipated that the employee will have contact with blood or other potentially infectious materials while performing their job duties.
FLSA Status:
Non-Exempt As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
Learn more about this requirement.
More than 35,000 people working together.
Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives.
Your skill and compassion can make us even stronger.
Equal Opportunity Employer/Veterans/Disabled Recommended Skills Administration Attention To Detail Blood Pressure Clinical Works Communication English Estimated Salary: $20 to $28 per hour based on qualifications.
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